Basil Bike Bags, Bike Baskets & Bike Baskets for Dogs
1 What do I do if I have a question or wish to make a warranty claim?
1.1 I’m looking for a certain Basil item, where can I obtain this?

We advise you to contact your retailer first. It could be that the desired product is not on stock in the store.
However, the retailer can order for you any Basil product at his wholesaler.

1.2 What do I do if I have a complaint or wish to make a warranty claim?

Please go back to the shop from where you purchased the product and explain your complaint. You will also need to take your proof of purchase with you. Please note that a Webshop is also obliged to deal with your complaint.

2 Solen system
2.1 After completing the installation I have a few parts left over, is that right?

Yes, that is quite possible. We supply a number of extra inserts with the system so that it can be used with different carriers. As you can see in the instructions there are 6 x 2 different inserts for luggage carrier tubing in different diameters. Make sure the right inserts fit onto the outer luggage carrier tubes.

Solen system

The inserts are slightly longer on the back. Click on the inserts into place with the long back against the bag. See drawing 3 in the instructions. The rail underneath the bag must be hooked onto the disc at the same time. We would suggest that you keep the left-over parts in case you ever buy a different bicycle.

3 Senna system
3.1 Can I mount the Senna system under a different dog bicycle basket myself?

Yes, of course you can, but we would strongly discourage you from doing so. Please bear in mind that as soon as you start making structural changes to our products the warranty and our responsibility or liability no longer apply. It may be that you have to drill extra holes in the bottom and this would be detrimental to the stability and robustness of the basket.

3.2 What luggage carrier is the basket with the Senna system suitable for?

The SENNA system can be fitted onto luggage carriers with a maximum width of 16 cm and a minimum width of 14 cm. The two outside braces are having 3 openings so that you can adjust the width even further using an Allen key.

3.3 Is the Senna system available separately?

The SENNA system is not available separately. It has been pre-fitted onto the Pasja dog basket. Art. no. 54004 (small), 54005 (medium) and 54006 (large).

4 Questions about child seats & bicycle bags
4.1 After fitting a luggage carrier length/width extender I have some parts left over. Is that right?

Yes, that is quite possible. We supply extra parts so that the length/width extender will also fit on luggage carriers that are somewhat higher at the back (for instance because of a rear light that is higher than the level of the carrier).

4.2 Can I combine single bicycle bags with rear-mounted child seats?

Yes, you can, but only with seats that are mounted on the saddle frame tube (for instance Bobike, GMG Yepp, Quibl, Polisport). So if the seat is mounted on the luggage carrier (for instance the ‘old-fashioned’ GMG) this is not possible. (In this case you could suspend the single bag from the front of the bicycle in combination with a BasEasy system holder and our art. no. 70124 (BASEASY CARRIER RACK).

If the child seat is mounted to the saddle tube, in other words ‘floating’ above the luggage carrier it is possible to use a single bag in combination with a luggage carrier width extender (our art. no. 70120); this allows single bicycle bags and bicycle baskets with hooks to be combined with child seats.

In the latter case it is also possible to use the ROSA Mirte Shopper on the front of the bicycle in combination with art. no. 70124, the BasEasy Carrier Rack. This leaves you room at the back for using the ROSA pannier bag, for instance. For this option you will need to fit a luggage carrier extender (our art. no. 70119) which makes it possible for pannier bags to be combined with child seats.

4.3 Can I combine every pannier bag with child seats?

All pannier bags with two connection straps at the top can be combined with a rear-mounted child seat without any problems. If the carrier is too short and there is not enough room for the feet this problem can be resolved by fitting a Basil luggage carrier extender (art. no. 70119 BASIL CARRIER EXTENDER-LENGTH) to the carrier. By extending the carrier you create more room to mount the bicycle bag further to the rear of the bicycle.

When using pannier bags combined with an ‘old-fashioned’ GMG seat (mounted on the luggage carrier) you will need the following extras:

  • a Basil luggage carrier extender (art. no. 70119 BASIL CARRIER EXTENDER-LENGTH)
  • a GMG Unimontage carrier

Method: First fit the Basil extender to the luggage carrier, followed by the GMG Unimontage carrier. You can then attach the bicycle bag to the extender/carrier. Depending on the bars of the luggage carrier you can then mount the GMG seat on the carrier. You will need to push down the front of the connecting bridge of the bag between the two extension pieces. It is best to visit your bicycle repair man and have him advise you.

Always be aware of the changed ‘steering behaviour’ of your bicycle (balance).

4.4 Does the ARC fit on all front-mounted child seats?

The All Rain Cover fits on Bobike, GMG (not the GMG Yepp) and Polisport front-mounted child seats. The ARC can only be used in combination with the transparent wind protector attached to the seat. The ARC is fitted over this wind protector.

We have 3 different versions of the ARC in our product range,

  • 50045 solid anthracite
  • 50062 rose print gingham
  • 50080 Dutch Blue
4.5 Will the child seat cushions fit my child seat as well?

We have small cushions for front-mounted Bobike child seats and big cushions for Bobike rear-mounted child seats. The cushions also fit in the Polisport seats and the old GMG models.

4.6 Can the Blossom Farm and Rosa bicycle bags be used in combination with a Bobike child seat?

The Blossom Farm and Rosa pannier bags can be combined with a Bobike bicycle seat. It may be that the carrier is rather short and does not allow room for the feet. This problem can be resolved by mounting a Basil luggage carrier extender (art. no. 70119 BASIL CARRIER EXTENDER-LENGTH) to the bicycle. By extending the carrier you create more room to mount the bicycle bag further to the rear of the bicycle. Always be aware of the changed ‘steering behaviour’ of your bicycle (balance).

4.7 Can the Blossom pannier bags (or other Basil bicycle bags) be used on the bicycle in combination with a GMG child seat?

These days GMG also has seats (GMG Yepp) that are not mounted onto the luggage carrier but onto the saddle frame tube. However, we are assuming that you are referring to an ‘old-fashioned’ mount (on the actual carrier). Even in that case it is possible to combine bags.

What you need:

  • a Basil luggage carrier extender (art. no. 70119 BASIL CARRIER EXTENDER-LENGTH)
  • a GMG Unimontage (universal fit) carrier

By extending the carrier you create room to position the bicycle bag further to the rear of the carrier (so that the foot rests do not touch the bag). First fit the Basil extender to the luggage carrier, followed by the GMG Unimontage carrier. You can then attach the bicycle bag to the carrier. Depending on the bars of the luggage carrier you can then mount the GMG seat on the carrier. You will need to push down the front of the connecting bridge of the bag between the two extension pieces. Always be aware of the changed ‘steering behaviour’ of your bicycle (balance).

5 Purchase information
5.1 I am interested in one of your products. Can I see every Basil product at every dealer before I buy?

Although this is theoretically possible in the actual shops, we do not know which shop stocks which products. We would suggest that you contact nearby dealers to ask if they have your desired product in stock. If they don’t they can order it from their wholesaler.

You can find dealers on our website using the following link: http://www.basil.nl/gb/where-to-buy/

It would be advisable to call a dealer in advance to see if they have the product in the shop. Every dealer can order our products from their wholesaler quickly.

5.2 Although this is theoretically possible in the actual shops, we do not know which shop stocks which products. We would suggest that you contact nearby dealers to ask if they have your desired product in stock. If they don’t they can order it from their wh

Our new brochure is available from Basil dealers or you can download one from our website via this link: Basil Collection

5.3 Where can I find a dealer?

Please check the dealer addresses on: http://www.basil.nl/gb/where-to-buy/

5.4 Can I get high resolution pictures?

These can be downloaded from our website. Click on PRESS on the left in the menu, then click on the desired picture and use your right mouse button to select ‘Store as…’. The pictures can only be used with Basil products.

5.5 Do you have press information/press releases as well?

Yes, these can be downloaded from our website. Click on PRESS on the left in the menu. You will find press releases in the right-hand column.

5.6 Can I buy the products online directly from Basil?

No, that is not possible.
However, there are a number of online stores that offer Basil products.

Please bear in mind that these are independent web stores that are not associated with Basil. Basil does not accept any responsibility for these independent online stores selling our products.

6 Pet bicycle baskets
6.1 We bought a dog bicycle basket with steel space frame; how do we fit the frame to the basket?

The steel space frame comes with a plastic bag containing 3 straps and a wooden pin.

Two of the straps are used as ‘hinges’ on one side. On the other side of the frame – with the protruding arch in the middle – push in the third strap. Then use a flat screwdriver to carefully create some room in the same position on the outside of the basket and pull this third strap through the gap.

Then close the buckle and push the wooden pin through.

Pet-bicycle-baskets

6.2 Will the Pluto with EDO holder fit on my bicycle?

The Pluto basket is supplied with the EDO XL oversize steering head tube holder (73022) as standard.

This is suitable for 30-50 mm tube diameters. The minimum required height is 30 mm.

6.3 How much space does there have to be between the steering head and the frame to be able to mount the Pluto 53006?

There has to be enough space (approx. 30mm height) on a ROUND steering head tube to which the EDO holder is mounted. Never mount anything on the handlebar stem.

6.4 If I use the saddle tube holder the Pasja basket is not level on the bike. The basket is tilted forward. Is there something I can do about that?

This means the angle of the bicycle frame tube in relation to the saddle is not big enough, which means the frame tube is a bit more upright. In that case the basket will not fit.

We have a different model in our collection, the Pasja with Senna clamp mount (art. no. 54004-005-006). This mount meets the current requirements for luggage carriers and fits on many different types of luggage carriers.

6.5 The Pasja basket with clamp mount is too far back on the luggage carrier, is there something I can do about that?

We have a different model in our collection, the Pasja with the so-called ‘floating’ mount (art. no. 54012-013-014). With this mount the basket is positioned somewhat further to the rear and is fastened to the saddle frame tube using saddle tube holder Elba. The minimum required height for installing the Elba holder is 6 cm. The diameter of the frame tube can be up to 35 mm (not suitable for thicker tubes).

Attention: we do not advise to use the article 70119 Basil Carrier Extender-Length in combination with the pet basket. The Carrier Extender-length offers the possibility to use double bike bags in combination with child’s seats.

6.6 The Pasja basket has 2 different systems; what is the difference?
  1. The Senna system is a universal clamp mount, suitable for a range of luggage carriers and different tube diameters. This system fits tubes up to 31.8 mm in diameter.
  2. The saddle tube holder Elba allows the basket to ‘float’ above the luggage carrier. This is more comfortable for the dog and by using this construction you can also suspend a basket and/or bag from the carrier. Suitable for saddle tubes of 25,4 mm Diameter. This system is not suitable for oversized frames.
6.7 What weight can the dog basket support?

The Pluto and Pasja baskets have a maximum carrying capacity of 15 kg, provided the bicycle’s luggage carriers have a minimum carrying capacity of 15 kilo (this is usually engraved on the carrier).

6.8 Senna system width adjustments

The SENNA system can be fitted onto luggage carriers with a maximum width of 16 cm and a minimum width of 13 cm. The two outside braces are having 3 openings so that you can adjust the width even further using an Allen key.

6.9 Which pet bicycle baskets do you have in your collection?

Rear-mounted:

– the PASJA baskets are available in three sizes (40cm-45cm-50cm) and with two different mounting systems: the ELBA construction for the so-called ‘floating’ mount and the SENNA system. A matching steel space frame is available separately for each size.

Front-mounted:

– Art. no. 53006 PLUTO, wicker pet bicycle basket, oval, front-mounted, removable, comes complete with length-adjustable mounting bracket, under-basket mount, with aluminium steering head tube holder EDO oversize XL (for 30-50 mm tube diameters). The matching steel space frame 73007 is available separately.

– Art. no. 15003 DAVOS, wicker bicycle basket, rectangular, front or rear-mounted, with hooks, handle, also suitable as pet bicycle basket, natural varnish. Matching steel space frame 73006 is available separately.

6.10 What are the dimensions of the Pasja baskets?

Our Pasja dog bicycle baskets for the rear luggage carrier and the accompanying steel space frames are available in 3 sizes.

The dimensions of our PASJA pet bicycle baskets are:

  • smallest size = floor dimensions (L) 40 cm x (W) 32 cm highest front side 14 cm highest rear side 29 cm
  • medium size = floor dimensions (L) 45 cm x (W) 37 cm highest front side 23 cm highest rear side 31 cm
  • biggest size = floor dimensions (L) 50 cm x (W) 42 cm highest front side 32 cm highest rear side 33 cm
7 Mounting systems (general)
7.1 Holder – Is the holder available as a separate component?

All dealers can order holders separately from their wholesalers.

8 Forest bags
8.1 After installing the Solen system I have a few parts left over, is that right?

Yes, that is quite possible. We supply a number of extra inserts with the system so that it can be used with different carriers. As you can see in the instructions there are 6 x 2 different inserts for luggage carrier tubing in different diameters. Make sure the right inserts fit onto the outer luggage carrier tubes.

The inserts are slightly longer on the back. Click the inserts into place with the long back against the bag. See drawing 3 in the instructions. The rail underneath the bag must be hooked onto the disc at the same time. We would suggest that you keep the left-over parts in case you ever buy a different bicycle.

8.2 The bag hook has broken off; would you be able to send me a new one so that I can fit it to the bag myself?

We ask that you go back to your dealer. Here they will be able to provide you with a new hook free of charge.

8.3 Which luggage carriers / tube diameters can the Forest bags with Solen system be mounted onto?

Various luggage carrier tube diameters, for 8 mm, 10 mm, 10.5 mm, 11 mm, 11 mm curved and 14 mm tube thicknesses. Special inserts are supplied with the system.

8.4 What is the difference between the Forest bags with and without the Solen system?

The difference is in the suspension system. One version of the bags has simple suspension hooks, the deluxe version comes with the Solen system which, among other things, has hooks that fit the latest luggage carriers and comes equipped with a lock.

The Solen system is a suspension system in which the spacing of the hooks can be adjusted in the rail and which is suitable for luggage carrier tube diameters from 6 to 16 mm. Using a ‘disc’, the bag is fitted to the luggage carrier leg on the bottom. The Solen system also comes with a lock.

The Forest bags featuring the Solen system are: 17265-17266-17267 Forest Lowrider and art. nos. 17268-17269-17270 Forest Rearrider.

9 Bicycle baskets (general)
9.1 BOSTON XL – How many kilos does the BOSTON XL hold?

The Boston XL has a carrying capacity of 10 kg. The basket must be fixed on to the bicycle in accordance with the assembly instructions (with the bracket on the steering head and the front fork bracket that rests on the front axle). The basket cannot be used in combination with a sprung front fork.

9.2 RASA – Will the baker’s basket fit on any bicycle?

The Rasa is suitable for, for instance, a transport bicycle with a front carrier. The basket is available in 3 sizes: 40cm, 50cm and 60 cm wide. The further the basket protrudes the more the handling capabilities of the bike are affected.

RASA - Will the baker’s basket fit on any bicycle?

A smaller wicker basket for a front carrier is the DARWIN (13011 large model and 13013 small model). Unlike the Rasa, the Darwin basket does not have a lid.

9.3 DARWIN – Do both the front and the back of the Darwin basket slope inward?

The Darwin 13011 basket has a straight back and slopes inward at the front. We changed this not so long ago, so it may be that some models in the stores still have a sloping front and back. If this is the case, you can always order an updated version from your Basil dealer.
(http://www.basil.nl/gb/where-to-buy/)

9.4 How much weight can the front-mounted Basimply bicycle basket carry?

The maximum is 5 kg; the same applies to all baskets with a holder, like: Basimply EC, Basimply EC Flower, Basimply II, Basimply Wicker, Basimply Rattan look, Berlin Luxe II, Berlin EC, Berlin EC Flower, Bremen.

10 Bicycle bags (general)
10.1 I am looking for a suitable bicycle bag for my bike, which has a child seat. Which one is best?

By using the Basil luggage carrier extender (70119, ‘Basil Carrier Extender length’), every Basil pannier bag can be combined with a child seat. By using the extender the pannier bag can be mounted further to the rear so that the foot rests of the seat are not up against the bag. Most seats are fitted to the bike with a saddle frame tube holder (Bobike, GMG Yepp, Polisport, Quibl) but there are also seats that are mounted directly on the luggage carrier. If this is the case you may have problems with the installation, for instance because the extender can not be fitted properly as a result of the construction of the seat.
You can also combine a single bag with a child seat (e.g. shopper or diaper bag). Use the ‘Basil Carrier Extender width’ (70120), which widens the luggage carrier.

Always be aware of the changed ‘steering behaviour’ of your bicycle (balance).

10.2 I have a canvas bicycle bag and want to know if the bag can fade.

Yes, each product will eventually fade. However, we impose high requirements on the materials we use, so that the Basil product lasts much longer than you would expect of similar products. But ultimately the Basil will also fade. Because it is a natural product that is made of cotton, canvas will fade quicker than materials like polyester, for instance.

10.3 I have a Sports handlebar bag and would like to be able to use a basket on the front of my bike during the week. What would you suggest?

This is possible with baskets that also use the BasEasy system;
Basimply EC, Basimply EC Flower, Basimply II, Basimply Wicker, Basimply Rattan look.

10.4 Do the BASIL handlebar bags fit on all brands of bicycles?

That question is too general as there are so many differences between bicycles. In principle the answer is ‘yes’, but no doubt there will be bikes that have handlebars that will not take a bag or basket due to a lack of space or otherwise. However, your Basil dealer can help you!

10.5 Please advise how to treat the (non-waterproof) bags.

If the bag is stained do not put it in the washing machine (!) but soak it in lukewarm water with a mild detergent. Then air-dry thoroughly.

If the products have got wet in the rain it is best to dry them thoroughly. The products must have the chance to dry in a ventilated (preferably heated) space, so that they dry completely.

10.6 Are the Basil bags waterproof?

All our bags have a water-repellent inner lining. However, be aware that this is not the same as a 100% waterproof bag. In most bicycle bags water can still get in, for instance in a particularly heavy shower or if the lid/flap was not completely closed. Water could also seep into the bag through the seams.

If you want your bag to be 100% waterproof choose our Forest series: these bags have welded seams, the material is 100% waterproof and the construction of the closure (roll closure) ensures no water can get into the bag. A disadvantage is the fact that the bag is not as easily accessible. These bags are also more expensive than ‘normal’ bicycle bags. However, the Forest bags were developed especially for cyclists who take their bike on holiday and cycle long distances. They are therefore not designed to be frequently opened and closed throughout the day, like the Blossom bags, for instance.

In short, the regular bicycle bags will not be 100% waterproof but more than adequate for daily use.

We advise that you let your bag dry out thoroughly if it has got wet. If you leave it in an unheated shed, in cold weather, it will probably still be damp the next day. If this continues for a number of days there is a chance your bag may get mouldy. Furthermore, dirt, water and smudges will be more visible on a coloured bag than on a black one.

If your bag does get dirty see if you can clean it (do not use aggressive detergents) and let the bag dry thoroughly. This should remedy the problem.

10.7 I have heard that you can mount the single Basil bags (shoppers, shoulder bags, etc.) on the front of the bicycle as well. How does that work?

We have a unique rack, the ‘BasEasy Carrier Rack’ that you can fit on the front of your bicycle. All single Basil bags fit on this rack. Now you will be able to put your shopper, laptop bag or shoulder bag on the front of your bike: always in view and with room left for a pannier bag or basket on the back!

The rack is one of the ‘BasEasy family’ and can therefore be mounted with a number of BasEasy holders, which means it will fit on virtually any bicycle. The rack itself is around 19 cm wide.

10.8 How many kilos does the bicycle bag hold?

The single bag has a carrying capacity of 5 kg.
The double bag can hold per bag 5 kg, so 10 kg in total. The bag must be fixed on to the bicycle in accordance with the assembly instructions.

11 BasSolid system
11.1 After completing the installation I have a few parts left over, is that right?

Yes, that is quite possible. You will have some parts left over if the luggage carrier is level on the top. If the luggage carrier is not level at the back you will need these extra parts. They give the system added height so that the higher piece does not get in the way and the basket can be used.

Suitable for:
tubes with diameter from 6mm till 20mm and maximum width of 180mm.
BasSolid system

12 BasEasy system II handlebar stem holder 70103 and 70104
12.1 My bicycle has a thicker handlebar stem. Is there a suitable basket or bag with a handlebar stem holder for the bigger diameters?

Yes, all the baskets and bags that are suitable for the BasEasy system can be mounted onto tubes with a diameter from 22 – 40 mm Ø.

The holder is supplied with a stainless steel bracket for 22-26 mm Ø handlebar stems as standard. For thicker handlebar stems we supply stainless steel brackets in the following sizes separately:
for 25-30mm Ø (our art. no. 70110)
for 31-35mm Ø (our art. no. 70111)
for 36-40mm Ø (our art. no. 70112)

BasEasy system handlebar stem holder2

The minimum height required to mount the holder on the handlebar stem is 38 mm. On most bicycles you can adjust the height of the handlebars which gives more room on the handlebar stem.

12.2 What can this holder be mounted onto?

The BasEasy system II holder fits on the handlebar stem or on the steering head tube (frame tube).
The holder is supplied with a stainless steel bracket for 22-26 mm Ø handlebar stems as standard.

The following stainless steel brackets are also available:
for 25-30mm Ø (our art. no. 70110)
for 31-35mm Ø (our art. no. 70111)
for 36-40mm Ø (our art. no. 70112)

BasEasy system handlebar stem holder

13 BasEasy system II handlebar holder 70122
13.1 Which is the best holder to mount a Basil handlebar bag to my mountain bike/ATB?

Art. no. 70122 BasEasy system HANDLEBAR HOLDER EC. This handlebar bend holder (suitable for handlebar bends of 22 mm – 31.8 mm Ø) makes it possible to mount any Basil handlebar bag to butterfly handlebars. The distance between the handlebars and the opening of the holder is around 6 cm and the angle is adjustable.

13.2 I can’t manage to screw this holder onto the handlebar bend.

The holder is meant for handlebars that are 22 mm till 31,8 mm Ø. It is possible to create a little more room by removing the piece of cork on the inside of the two rounded corners.

For ATBs/ mountain bikes/ thicker handlebars our range includes the BasEasy system HANDLEBAR HOLDER EC 70122.

BasEasy system II handlebar holder 70122

If even the 70122 doesn’t work the BasEasy-handlebar stem holder 70103 or 70123 may offer a solution. For the mounting options of the BasEasy system handlebar stem holder 70103 or 70104 we refer to above question.

14 BasEasy system II Dahon steering head tube holder 70114
14.1 I have a Dahon folding bicycle; which product fits this bike?

All baskets and bags that are suitable for the BasEasy system will fit in combination with the BasEasy system II Dahon steering head tube holder 70114.

BasEasy system II Dahon steering head tube holder 70114

The BasEasy system II handlebar stem holder or handlebar bend holder will be supplied with the basket or bag as standard. Your bicycle dealer can order this Dahon holder at his bicycle wholesaler for you.

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